Current U.S. retail trends emphasize flexibility. Consumers no longer differentiate between online and in-store shopping; instead, they expect both channels to operate in tandem. Consequently, retailers have introduced models like "Buy Online, Pick Up In Store" and "Buy Online, Return In Store" (BORS). BORS is particularly vital for apparel retailers,...
How to Build Powerful Refund Processing for E-Commerce
Customer satisfaction cannot be compromised in the highly competitive world of e-commerce. How a company handles refunds is one important factor that has a big impact on a customer’s trust and loyalty. A well-organized, transparent, and effective refund processing system is not only a back-end requirement for online retailers, but...